Version 7.0 — Effective Date: [DD Month 2026] Registered in England & Wales | Company No. [XXXXXXXX] | www.onvaa.com
IMPORTANT: These Terms and Conditions govern your use of the Onvaa Platform as a Customer. They contain provisions that limit Onvaa’s liability and affect your legal rights. If you are a consumer, your statutory rights are fully preserved — see clause 8. Read these Terms carefully before using the Platform. By using the Platform you confirm you have read, understood, and agreed to be bound by them.
WHO THESE TERMS APPLY TO: These Customer Terms apply to anyone who posts a Service Request or receives Quotes on the Onvaa Platform. If you are a Supplier submitting Quotes, the separate Supplier Terms & Conditions apply to you.
By using the Platform as a Customer you confirm you have read, understood, and agreed to these Terms. If you do not agree, do not use the Platform.
ONVAA IS A TECHNOLOGY PLATFORM ONLY. Onvaa does not provide trade services, professional services, contractor services, recruitment services, agency services, referral services, brokerage services, property services, financial services, or legal services of any kind. Onvaa merely provides technology that enables Customers and Suppliers to connect independently. This is the foundation of all of Onvaa’s legal protections.
Onvaa is a technology platform operator only. The Platform is a digital tool that broadcasts Customer Service Requests to registered Suppliers and delivers Supplier Quotes to Customers. That is the entirety of Onvaa’s function.
Onvaa does not provide, and shall not be deemed to provide, any of the following services: trade or construction services; professional services of any kind; contractor or subcontractor services; recruitment, staffing, or employment agency services; referral services; brokerage or intermediary services; property services; financial advice or services; legal advice or services; or any other service that a Supplier might offer.
The fact that Onvaa operates a platform through which Customers and Suppliers connect does not make Onvaa a provider of any service offered by a Supplier. Onvaa’s technology facilitates independent connection only.
Onvaa will never market, describe, or hold itself out as a provider of trade, professional, or contractor services. Onvaa will never describe Suppliers as “trusted”, “approved”, “recommended”, “verified”, or “vetted”, as these descriptions would misrepresent Onvaa’s platform-only role.
| Term | Meaning |
|---|---|
| “Onvaa” / “We” / “Us” | Onvaa Ltd (Company No. [XXXXXXXX]), registered in England and Wales, registered office at [Address]. |
| “Platform” | The Onvaa website at www.onvaa.com, mobile applications, and all associated digital tools. |
| “Customer” / “You” | Any individual or entity who posts a Service Request or receives Quotes on the Platform. |
| “Consumer Customer” | A Customer who is a natural person acting wholly or mainly outside any trade, business, craft, or profession (Consumer Rights Act 2015 s.2(3)). |
| “Business Customer” | A Customer acting in the course of a trade, business, craft, or profession. |
| “Supplier” | An independent business or self-employed person registered on the Platform who submits Quotes. |
| “Service Request” | Your request posted on the Platform describing the services or products you require. |
| “Quote” | A response from a Supplier to your Service Request, setting out their proposed price, terms, and scope. |
| “Direct Engagement” | Any agreement, contract, or arrangement entered into directly between you and a Supplier. Onvaa is not a party. |
| “Force Majeure Event” | Any event beyond Onvaa’s reasonable control including: acts of God; pandemic; war; cyberattack; government action; failure of an independent third-party service not within Onvaa’s control; internet or infrastructure outage. |
| “Policy” | Any policy published at www.onvaa.com/policies, incorporated into these Terms by reference. |
| “Working Day” | Any day other than a Saturday, Sunday, or UK public holiday. |
Onvaa’s sole function is to: (a) receive your Service Request; (b) broadcast it to relevant registered Suppliers in the appropriate trade category and geographic area; and (c) deliver Quotes from those Suppliers to you. Onvaa’s role ends when your Quotes are delivered.
Using the Platform as a Customer is entirely free of charge. Onvaa earns no revenue from you. Onvaa charges only the Suppliers who choose to respond to your Service Request.
Onvaa does not select, rank, endorse, recommend, or prefer any Supplier. All selection decisions are entirely yours.
ONVAA IS NOT YOUR AGENT. Onvaa does not act and has never acted as your agent, representative, broker, intermediary, or principal in any respect. This is fundamental to the nature of the Platform.
Onvaa has no authority to: (a) enter into any contract on your behalf; (b) bind any Supplier to any obligation; (c) make any representation or warranty on behalf of any Supplier; or (d) accept, reject, or vary any terms between you and a Supplier.
No Supplier is an employee, worker, sub-contractor, agent, partner, joint venturer, or franchisee of Onvaa.
Nothing in these Terms, the operation of the Platform, or any communication from Onvaa creates any agency, employment, partnership, joint venture, franchise, or fiduciary relationship between Onvaa and you or between Onvaa and any Supplier.
You acknowledge that any contract for services is formed exclusively between you and the relevant Supplier. Onvaa is not and cannot be treated as a contracting party, guarantor, or co-obligor in any such contract.
You may post a Service Request describing the services you require. Service Requests may be submitted by registered Customers or, where the Platform permits, by members of the public without registration.
Your Service Request must be honest, accurate, and in good faith. Do not post false, misleading, or fictitious Service Requests, or Requests submitted with no genuine intention of engaging any Supplier. Do not post Service Requests solely to collect market pricing information with no intention of commissioning work.
Suppliers independently decide whether to respond and set their own prices. Onvaa does not influence or control any Supplier’s pricing.
Receiving a Quote does not obligate you to engage that Supplier. The order in which Quotes are displayed does not represent any endorsement by Onvaa.
If you choose to engage a Supplier, you do so at your own risk and on the basis of your own due diligence — see clause 6. You should obtain a written agreement directly with the Supplier before any significant work commences. All payments are made directly between you and the Supplier. Onvaa does not handle any payment on your behalf.
Before submitting your first Service Request, you must confirm the following acknowledgements on the Platform. These are recorded by Onvaa with timestamp, IP address, account ID, and version number at the time of your first Service Request submission. They form part of these Terms.
By using the Platform you confirm, and at first Service Request submission you will be required to tick each of the following:
By engaging any Supplier through the Platform, you voluntarily and knowingly assume the risks arising from that Supplier and from the Direct Engagement, including risks relating to the Supplier’s competence, qualifications, insurance, financial stability, conduct, honesty, fraud or criminal behaviour, service quality, delay, non-performance, injury, property damage, and financial loss. You acknowledge that those risks are inherent in engaging independent third-party Suppliers and are not risks assumed by Onvaa.
To the fullest extent permitted by applicable law, you agree that, in respect of those Supplier-related and Direct-Engagement risks, your remedy is against the relevant Supplier and not against Onvaa.
This clause allocates responsibility for a Supplier’s conduct and the outcome of your choice of Supplier. It does not, and is not intended to, exclude or limit any liability of Onvaa for its own negligence, its own fraud or misrepresentation, or any liability that cannot lawfully be excluded — see clause 7.2. Nothing in this clause affects the statutory rights of a Consumer Customer.
CRITICAL WARNING: Onvaa does NOT verify any Supplier’s identity, qualifications, licences, insurance, criminal history, right to work, financial standing, or professional competence. You must independently verify these matters before engaging any Supplier.
Onvaa does not carry out, and makes no warranty regarding, any of the following in respect of any Supplier: identity or identity documents; right to work or reside in the UK; criminal history or DBS clearance; professional qualifications, certifications, or competence; trade licences, regulatory registrations, or statutory authorisations; public liability, professional indemnity, or any other insurance; financial standing, creditworthiness, or solvency; professional conduct history, complaints records, or references.
The presence of a Supplier on the Platform does NOT constitute any verification, endorsement, recommendation, or warranty by Onvaa. Onvaa has no general obligation to investigate, monitor, verify, supervise, or continuously review any Supplier.
The absence of vetting or verification by Onvaa reflects a fair and reasonable allocation of responsibility, given that the Platform is provided to you free of charge and that you remain free to carry out your own checks before engaging any Supplier.
Onvaa’s safety tips: (1) Never pay the full amount upfront — pay a small deposit only. (2) Retain 10–15% until you are satisfied with completed work. (3) Get a written quote and contract before work starts. (4) Never allow gas, electrical, or structural work by anyone who cannot show a current registration certificate.
Onvaa does not owe, and does not assume, any general duty to pre-vet, investigate, monitor, supervise, or police Suppliers, or to protect Customers from Supplier conduct, simply by operating the Platform. Customers remain responsible for assessing and managing the risks of engaging any Supplier.
However, Onvaa is not indifferent to reports of wrongdoing. Where Onvaa receives a credible complaint, report, or notice that a Supplier or any content is unlawful, fraudulent, or in breach of these Terms or a Policy, Onvaa will review it in line with its Complaints Procedure and applicable law, and may (at its discretion) investigate, suspend, restrict, or remove the Supplier or content, and where required by law will take the action the law requires. Onvaa complies with its obligations under applicable online-safety and consumer-protection legislation.
Nothing in this clause: (a) makes Onvaa a guarantor of any Supplier’s conduct; (b) requires Onvaa to act on every report regardless of credibility; or (c) creates liability for a Supplier’s independent acts that Onvaa did not cause. This clause is intended to set a fair, lawful balance: no general monitoring duty, but a genuine process for acting on credible reports.
No information displayed on the Platform — including Supplier profiles, trade categories, ratings, reviews, response times, or any other data — constitutes advice, recommendation, endorsement, verification, certification, or professional opinion by Onvaa. Such information is, in the main, User-generated content displayed for convenience only, and you should independently verify it from the original source before relying on it.
You confirm that, in deciding to use the Platform, you have not relied on any statement, representation, or assurance from Onvaa other than those expressly set out in these Terms. Nothing in this clause excludes or limits any liability of Onvaa for its own fraud or fraudulent or negligent misrepresentation, or any other liability that cannot lawfully be excluded, and nothing in this clause affects the statutory rights of a Consumer Customer (Misrepresentation Act 1967 s.3; Consumer Rights Act 2015).
Onvaa is not a party to any agreement between you and a Supplier. No contract between you and a Supplier creates any obligation, duty, or liability for Onvaa.
Nothing in these Terms limits or excludes Onvaa’s liability for: (a) death or personal injury caused by Onvaa’s own negligence; (b) fraud or fraudulent misrepresentation by Onvaa; (c) any liability under the Consumer Rights Act 2015 that cannot be excluded or restricted; (d) compensation due to a data subject under Article 82 of the UK GDPR; or (e) any other liability that cannot lawfully be excluded or limited under English law. The remaining provisions of clause 7 are subject to this clause 7.2.
Subject to clause 7.2 and to the fullest extent permitted by applicable law, Onvaa excludes all liability for:
Subject to clause 7.2, Onvaa excludes liability for any loss, damage, injury, or harm arising from any fraudulent, dishonest, or criminal act by any Supplier, including fraud or deception; theft of money, goods, or property; assault or physical harm; criminal damage; identity theft; or any other criminal offence committed by a Supplier.
If you believe you have been the victim of a crime committed by a Supplier, report it to the police immediately on 101 (non-emergency) or 999 (emergency). You may also report the Supplier’s profile to support@onvaa.com.
Subject to clause 7.2 and to the fullest extent permitted by applicable law, Onvaa excludes liability for the following categories of loss, whether direct or indirect: loss of profits, revenue, income, or anticipated savings; loss of contracts, business opportunities, or commercial advantage; loss of goodwill or damage to reputation; loss, corruption, or unavailability of data (save as preserved by clause 7.2(d)); wasted expenditure; any loss arising from your choice to engage a particular Supplier; and any special, incidental, punitive, or exemplary damages.
Subject to clause 7.2 (which is not capped):
Onvaa’s total aggregate liability to any Consumer Customer arising from Onvaa’s own Platform service failure shall not exceed the greater of (i) £100, or (ii) the minimum amount required by applicable law to make this limitation enforceable — reflecting that the service is provided to Consumer Customers free of charge;
Onvaa’s total aggregate liability to any Business Customer shall not exceed the total amounts paid by that Customer directly to Onvaa in the 12 months preceding the claim, or £100 if no amounts were paid.
For the avoidance of doubt, the caps in this clause 7.6 do not apply to any liability described in clause 7.2, including compensation under UK GDPR Article 82.
Onvaa shall not be liable for any failure or delay caused by a Force Majeure Event. This does not excuse a failure caused by Onvaa’s own act or omission, or by a subcontractor performing part of the Platform under Onvaa’s control. Onvaa will notify you of a Force Majeure Event as soon as reasonably practicable and use reasonable endeavours to resume normal service.
Each Business Customer shall indemnify, defend, and hold harmless Onvaa and its officers, directors, and employees from all claims, losses, damages, costs, and expenses (including reasonable legal fees) arising from: (a) the Business Customer’s fraudulent or deliberately false Service Request; (b) deliberate misuse of the Platform or breach of the Acceptable Use Policy; or (c) any content posted by the Business Customer that infringes a third party’s rights. Consumer Customers are not subject to this indemnity except where loss arises from their own deliberate fraud or criminal conduct.
If you are a Consumer Customer, all your statutory rights are fully preserved. Nothing in these Terms removes, limits, or waives any right you have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable consumer-protection legislation.
Any term in these Terms that is unfair within the meaning of the Consumer Rights Act 2015 is of no effect to the extent of the unfairness, without affecting the remainder of these Terms.
Onvaa’s Platform service to Consumer Customers is provided free of charge. Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, Onvaa will comply with all applicable pre-contract information and cancellation obligations.
If Onvaa’s Platform service is not provided with reasonable care and skill (Consumer Rights Act 2015 s.49), you may have a right to ask Onvaa to repeat the service or to a price reduction. As the service is free, any price reduction will in most cases be nil, but this does not affect any other right or remedy you may have. Complaints should be directed to support@onvaa.com.
Onvaa complies with the Consumer Protection from Unfair Trading Regulations 2008 and does not engage in misleading or aggressive commercial practices.
Nothing in these Terms deprives a Consumer Customer of the right to bring proceedings in the courts of the part of the United Kingdom in which they reside.
Onvaa processes your personal data in accordance with its Customer Privacy Policy at www.onvaa.com/customer-privacy, incorporated into these Terms by reference. Onvaa complies with the UK GDPR and the Data Protection Act 2018.
When Suppliers respond to your Service Request they receive your Service Request content. Onvaa does not automatically share your personal contact details (email, phone) with Suppliers.
Your UK GDPR rights include: access (Art.15); rectification (Art.16); erasure (Art.17); restriction (Art.18); portability (Art.20); and the right to object (Art.21). Contact privacy@onvaa.com to exercise any of these rights.
Onvaa may generate and use anonymised, aggregated data derived from Platform activity — including Service Requests and Platform interactions — for internal improvement, research, training of automated and AI systems, recommendation systems, fraud detection, pricing analytics, and data intelligence.
Where data is genuinely anonymised so that you are not, and are not reasonably likely to be, identifiable from it (assessed in line with ICO guidance on anonymisation), that anonymised data is no longer personal data, and Onvaa owns and may use, license, and commercialise the resulting anonymised datasets on a perpetual basis; this right survives termination of your account. An erasure request under UK GDPR Art.17 does not require Onvaa to delete anonymised datasets that contain no information identifying you.
Any processing of data that remains personal data (including merely pseudonymised data) is carried out on a lawful basis set out in the Customer Privacy Policy and remains subject to your UK GDPR rights. Onvaa will not share your identifiable personal data with third-party commercial partners without your separate, specific, freely given opt-in consent obtained via a clearly displayed mechanism distinct from these Terms.
Any content you submit — including Service Request descriptions, reviews, and messages — must be accurate, honest, and lawful. You must not post defamatory, obscene, harassing, discriminatory, or infringing content.
You are responsible for the content you post. Onvaa does not routinely pre-screen, verify, or endorse content posted by Customers or Suppliers, and, to the fullest extent permitted by law, disclaims liability for User-generated content; this is without prejudice to Onvaa’s obligations and rights to act on reports under clause 10.3.
You warrant that all content you submit is either owned by you or that you hold all necessary permissions, licences, consents, and rights to submit it and to grant the licence in clause 10.2, and that it does not infringe any copyright, trademark, patent, database right, or other intellectual property right.
Each Business Customer shall indemnify Onvaa against all claims, losses, damages, costs, and expenses (including legal fees) arising from any infringement of intellectual property rights caused by content submitted by that Business Customer. Consumer Customers give the same warranty but are not subject to the indemnity beyond what is permitted by applicable consumer law.
By posting content to the Platform, you grant Onvaa a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, translate, publish, and display that content for the purposes of: (a) providing and operating the Platform; (b) improving and developing the Platform; (c) displaying reviews and Service Request information to relevant Users; and (d) generating anonymised datasets and training automated and AI systems. This licence, so far as needed for these purposes, survives termination of your account.
Onvaa may also use your content to promote and market the Platform; however, where such marketing use features content that identifies you as an individual Consumer Customer, you may withdraw your consent to that marketing use at any time by contacting privacy@onvaa.com, after which Onvaa will cease that marketing use within a reasonable period.
You waive, to the fullest extent permitted by applicable law, your moral rights in content you submit, including the right of attribution (CDPA 1988 s.77) and the right to object to derogatory treatment (s.80), pursuant to s.87 of that Act.
You must not post, transmit, or share through the Platform any content that is unlawful, defamatory, obscene, harassing, threatening, discriminatory, fraudulent, or that infringes any person’s rights, or that is otherwise illegal content within the meaning of applicable online-safety legislation.
Onvaa operates in compliance with applicable online-safety and intermediary-liability law. Onvaa does not generally monitor content in advance, but provides a reporting mechanism: any User or member of the public may report content they believe is unlawful or in breach of these Terms to report@onvaa.com (or via in-Platform reporting tools). Onvaa will assess reports it receives and may remove or disable access to content and suspend or restrict accounts where it considers, acting reasonably, that content is unlawful or breaches these Terms or a Policy, or where required by law. Where a valid notice of complaint is made about allegedly defamatory content, Onvaa will follow the process under the Defamation Act 2013 and the Defamation (Operators of Websites) Regulations 2013.
Onvaa may remove any content at any time without prior notice where it considers the content breaches these Terms, a Policy, or applicable law.
Onvaa does not adjudicate or resolve disputes between Customers and Suppliers. All disputes arising from a Direct Engagement — including service quality, price, delivery, payment, or Supplier conduct — are between you and the relevant Supplier. Onvaa has no obligation to involve itself in any such dispute, but this does not limit Onvaa’s obligations under clauses 6.3 and 10.3 to act on reports of unlawful conduct or content.
For disputes with Suppliers, you may seek assistance from: Citizens Advice (www.citizensadvice.org.uk); your local Trading Standards office; or a solicitor for legal advice.
| If the dispute involves | Contact | Website |
|---|---|---|
| Gas work safety | Gas Safe Register | www.gassaferegister.co.uk |
| Electrical work | NICEIC or NAPIT | www.niceic.com |
| Solicitor conduct | Solicitors Regulation Authority | www.sra.org.uk |
| Financial adviser conduct | FCA | www.fca.org.uk |
| Healthcare professional | CQC / GMC / NMC | www.cqc.org.uk |
| Data / privacy concern | ICO | www.ico.org.uk |
Any dispute between you and Onvaa (rather than with a Supplier) should first be raised with support@onvaa.com. If unresolved, see clause 13 (Complaints).
The Platform is provided on an “as is” and “as available” basis without any representation, warranty, or guarantee of any kind, whether express, implied, or statutory, to the fullest extent permitted by applicable law and subject to clause 7.2.
Subject to clause 7.2, Onvaa makes no representation, warranty, or guarantee that: the Platform will be available continuously, uninterrupted, or error-free; any information submitted by any Supplier is accurate, complete, or truthful; any Supplier is qualified, competent, or appropriate for any purpose or job; any Quote will be received in response to any Service Request; any engagement between you and a Supplier will be successful or completed; the Platform will be free from viruses or other harmful components; or that any defect or error will be corrected.
The Platform may use artificial intelligence, automated algorithms, machine learning, or other automated systems to assist with functions including matching Service Requests to Suppliers, ordering or displaying Quotes, fraud detection, and data analysis. Any AI-generated suggestions, rankings, categorisations, summaries, recommendations, or outputs are automated outputs only and must not be relied upon as professional advice, endorsements, verification, or guarantees. Subject to clause 7.2, Onvaa does not warrant the accuracy, completeness, or reliability of any AI-generated output, and you agree to verify it independently before relying on it.
Onvaa cannot guarantee that every account, profile, communication, message, image, review, document, credential, qualification claim, or insurance claim submitted through the Platform is genuine or belongs to the person it purports to represent. The Platform may be accessed by persons using false identities or fabricated credentials despite Onvaa’s reasonable precautions. You remain responsible for independently verifying the identity, authenticity, and credentials of any Supplier before engaging them. Subject to clause 7.2, Onvaa excludes liability for loss arising from identity fraud, impersonation, or submission of false information by any Supplier.
Onvaa cannot guarantee that the Platform, communications, or data will be free from viruses, malware, hacking attempts, unauthorised access, or other cybersecurity incidents. Onvaa implements reasonable and appropriate technical and organisational security measures, but no system is completely secure. You are responsible for the security of your own devices and network connections. This clause does not affect Onvaa’s obligations under data-protection law or clause 7.2.
The Platform integrates with third-party providers including cloud hosting, payment processors, email services, analytics, and AI services. Subject to clause 7.2, Onvaa is not responsible for the acts or omissions of independent third parties outside its control, and interruptions caused by such third-party failures are not Onvaa’s breach of these Terms.
Onvaa does not guarantee any minimum number of Suppliers will respond to your Request or that any Quote will meet your requirements. Onvaa may suspend, modify, or withdraw the Platform at any time, acting reasonably.
Complaints about Onvaa’s Platform service (not Supplier disputes) should be submitted to support@onvaa.com. Onvaa will acknowledge within 2 Working Days and respond within 14 Working Days.
If your complaint remains unresolved after Onvaa’s final response, you may refer the matter to CEDR (www.cedr.com) for mediation. For Business Customers, completion of this process is a condition precedent to commencing legal proceedings against Onvaa (except where urgent injunctive relief is sought). For Consumer Customers, this process is offered and encouraged but does not prevent you from exercising any statutory right or bringing court proceedings; alternative dispute resolution is voluntary.
Consumer Customers may also complain to the ICO (data matters), Citizens Advice, or Trading Standards.
To the fullest extent permitted by applicable law, you agree that any claim against Onvaa should be brought on an individual basis, and not as part of a collective, representative, group, class, or multi-party action.
Nothing in this clause: (a) limits or excludes any statutory right of a Consumer Customer; (b) prevents you from making a complaint to, or participating in any action by, a regulatory body or public authority; (c) prevents participation in any collective or representative proceeding to the extent such waiver is unenforceable against you under applicable law; or (d) is intended to operate where it would be unfair within the meaning of the Consumer Rights Act 2015.
Onvaa reserves the right to seek injunctive or equitable relief in any court of competent jurisdiction in respect of: (a) actual or threatened misuse of the Platform; (b) infringement of Onvaa’s intellectual property; (c) automated scraping or extraction of Platform data; or (d) misuse of Supplier or Customer information.
These Terms are governed by and construed in accordance with the laws of England and Wales. Nothing in this clause prevents a Consumer Customer from bringing proceedings in the courts of the part of the United Kingdom in which they reside, or removes the protection of mandatory consumer-protection rules of that jurisdiction.
Limitation period. Any claim by a Business Customer against Onvaa must be commenced within 12 months of the date the cause of action arose, after which it is time-barred. For Consumer Customers, the statutory limitation periods apply. This clause does not affect any non-excludable statutory rights.
Entire agreement. These Terms (v7.0), together with the following Policies (each incorporated by reference), constitute the entire agreement between you and Onvaa as a Customer: (i) Customer Privacy Policy; (ii) Customer Cookie Policy; (iii) Customer Community Guidelines; (iv) Customer Acceptable Use Policy; (v) Customer Complaints Procedure. In any conflict between these Terms and a Policy, these Terms prevail. Nothing in this clause excludes liability for fraud or fraudulent or negligent misrepresentation, or affects a Consumer Customer’s statutory rights.
Severability. If any provision is found invalid or unenforceable it is modified to the minimum extent necessary, or severed, without affecting the remaining provisions.
Waiver. Onvaa’s failure to enforce any provision is not a waiver of that right.
Assignment. You may not assign your rights without Onvaa’s prior written consent. Onvaa may assign these Terms on a merger, acquisition, or asset sale, provided this does not reduce your rights.
No employment. Nothing in these Terms creates any employment, worker, agency, or partnership relationship between you and any Supplier or between you and Onvaa.
Notices. Notices to Onvaa must be sent to legal@onvaa.com. Notices to you will be sent to your registered email address.
Electronic acceptance. These Terms may be accepted electronically by click-through, which constitutes a valid and binding agreement.
Third-party protection (directors and officers). The directors, officers, employees, contractors, affiliates, and agents of Onvaa may rely upon and enforce the exclusions, limitations, and protections in these Terms as if named parties, pursuant to the Contracts (Rights of Third Parties) Act 1999, subject to clause 7.2.
Supplier removal discretion. Onvaa may suspend, restrict, modify, remove, or retain any Supplier profile at its discretion, acting reasonably and in accordance with clause 6.3. Any such action does not constitute verification, endorsement, or acceptance of responsibility for that Supplier.
Language. These Terms are in the English language, which version prevails in any translation.
| Purpose | Contact |
|---|---|
| General support & complaints | support@onvaa.com |
| Report unlawful content | report@onvaa.com |
| Formal complaints & legal notices | legal@onvaa.com |
| Data protection / privacy | privacy@onvaa.com |
| Registered address | Onvaa Ltd, [Address], England |
| Website | www.onvaa.com |
REMEMBER: Onvaa is free for Customers. We connect you with Suppliers. We do not vet Suppliers. Always check qualifications and insurance yourself before work begins. Get a written contract. Never pay in full upfront.
Onvaa Ltd — Customer Terms & Conditions — Version 7.0 — Company No. [XXXXXXXX] — www.onvaa.com — legal@onvaa.com